We thank you for your patience during all of the challenges COVID has brought over this past year. Our team is now welcoming you back into the hospital — utilizing the following protocols:

  • When an appointment is made, we will ask if you will share proof of your vaccination status which you can email or fax ahead of time, or bring a copy with you to your appointment. Clients who are fully vaccinated — defined by the CDC as 14 days after their second vaccine — will be allowed into the building.
  • Unvaccinated clients will not be allowed into the building.
  • Please call (207) 797-4855 when you arrive and remain in your car and until a staff member calls or escorts you into the exam room. Prior to entering the building, we require proof of vaccination against coronavirus. Please use the provided hand sanitizer upon entry. When you are ready to check out this will be done while waiting in the exam room to limit traffic at the front desk.
  • For clients picking up food, medications, or preventatives, please call (207) 797-4855 when you arrive and a staff member will get you checked out over the phone and bring your product outside.
  • One person will be allowed to accompany pet(s) into the building for veterinary visits. All clients entering must wear a mask covering their nose and mouth for the entire visit.
  • For euthanasia visits, we are still limiting to 2 individuals to be present in the room at the same time.
  • If you do not wish to wear a mask or have a condition that prevents you from wearing a mask, curbside service is still available.
  • Technician visits will also remain curbside for the time being.

As health professionals, we have made these decisions after careful thought, and with the goal of keeping our staff and clients healthy. Most, but not all, of our staff is vaccinated. Many of us have young children at home that are not yet eligible for vaccination or have high-risk family members. While the vaccines are extremely effective, they are not 100% and our small exam rooms keep us within 6 feet of clients throughout the day.

We will continue to re-evaluate our policies as the pandemic continues to regress. Thank you again to our wonderful clients who have been understanding and supportive this past year!


According to the CDC, there is currently no known reason to believe that any animals, including pets in the US, can spread COVID-19. To date, the CDC has not received any reports of pets or other animals becoming sick with COVID-19. The CDC always recommends following everyday preventive actions to help prevent the spread of illness.

As a rule, pet parents should practice good hygiene habits, including washing hands before and after handing pets/food/supplies, and maintaining a clean environment. If you see any changes in your pet’s health condition, contact your family veterinarian.