Renovation and Reminder Updates!!

Mar 19, 2024

We will be officially starting our renovation construction on MONDAY 3/25! That being said, this will come with some changes as to how we are handling appointments.

The main entrance that we all are used to using will be for CONSTRUCTION PERSONNEL ONLY! Please do not try to use the front door for your safety and theirs.

When you arrive for your appointment, stay in your car and call the office at (207)797-4855.

When we have a room available, a technician will come to you and escort you and your pet into the building through a back entrance into a temporary exam room.

Because we have limited space in our treatment area for exam rooms, we may have you return to your vehicle to wait if your pet needs any procedures, treatments, or if we are getting medications ready for them. This just helps us be able to move appointments along in a timely manner!

We will be reminding you of our new arrival protocol when you call to schedule an appointment, and when we are confirming your appointments.

If you are picking up medications or food, please call us when you come to pick it up and we will bring it out to your car for you – We won’t have a lobby for you to come into as the main entrance is for construction personnel ONLY!

As for other changes, we have updated our reminders system and are now using PetDesk! There is an app available on the App Store and it makes it extremely easy to communicate with us through the app, or texting and emailing. This being said, please make sure we have a correct email address on file as we will no longer be sending out postcard reminders. Reminders will all be coming by email, or you can view them on the PetDesk App. PetDesk is new to us too, so please let us know if you have any questions and we will do our best to answer them!

Please let us know if you have any questions, and be patient with us as we work through this big renovation. Take a peek at our Facebook page for updates on how the renovation is going!

Thank you,

All of us at North Deering Vet Hospital